Call Recording Disclosure

How Sturdion discloses and records AI-handled calls.

Sturdion's AI voice agents handle inbound and outbound calls on behalf of our customers. Calls are recorded for quality, dispatch, and audit purposes. We use a uniform pre-call audible disclosure on every call, regardless of the caller's location, so two-party-consent jurisdictions are satisfied by default.

1. Pre-call IVR script

The following audible disclosure is played at the start of every Sturdion-handled call before any substantive conversation begins:

This call may be recorded for quality and dispatch purposes. By continuing you consent to recording.

2. Retention

Call recordings are retained for 90 days by default. Retention is configurable per customer in the Sturdion service agreement; some customers request shorter retention windows for sensitive verticals, and others extend retention for regulatory or claims reasons. Transcripts derived from recordings follow the same retention window.

3. Two-party-consent states

Sturdion's pre-call disclosure is delivered uniformly to all callers, which provides the audible notice required by two-party-consent (sometimes called "all-party-consent") states. We acknowledge the following states require all-party consent for call recording:

• California (CA)
• Connecticut (CT)
• Delaware (DE)
• Florida (FL)
• Illinois (IL)
• Maryland (MD)
• Massachusetts (MA)
• Montana (MT)
• Nevada (NV)
• New Hampshire (NH)
• Pennsylvania (PA)
• Washington (WA)

4. Privacy reference

For the formal policy text, see our Privacy Policy — Call Recording section.